Legal
Refund Policy
We want you to be completely satisfied with TopperMantra. Here's everything you need to know about our refund process.
Last Updated: March 10, 2025
Overview
At Topper Mantra, we strive to deliver the best educational experience to every student and institution. We understand that circumstances may arise where a refund is required, and we have designed this policy to be fair and transparent for all parties.
Eligibility for Refund
Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund under the following conditions:
- Within 7 days of purchase: Full refund if the platform has not been accessed or used by any enrolled student.
- Technical Issues: If a verified technical failure on our end prevents access to the platform for more than 7 consecutive days after purchase, a pro-rated refund may be issued.
- Duplicate Payment: If a duplicate payment was charged due to a technical error, the duplicate amount will be fully refunded.
- Service Not Delivered: If agreed-upon services are not delivered within the committed timeline, a refund will be processed after investigation.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Platform has been accessed and sessions have been attended by enrolled students.
- Refund request is made after 7 days from the date of purchase (except for technical failures).
- Failure to use the platform due to reasons not attributable to Topper Mantra (e.g., poor internet connection on the institution's end).
- Change of mind after the subscription has been activated.
- Partial use of the subscription period.
How to Request a Refund
To initiate a refund request, please follow these steps:
- Email us at toppermantrainfo@gmail.com with the subject line: "Refund Request – [Institution Name]"
- Include your order/transaction ID, institution name, contact number, and reason for the refund request.
- Our team will acknowledge your request within 2 business days.
- Eligible refunds will be processed within 7–10 business days after approval.
Refund Processing
Approved refunds will be credited back to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider:
- UPI / Net Banking: 3–5 business days
- Debit / Credit Card: 5–10 business days
- Wallet Payments: 1–3 business days
Topper Mantra is not responsible for delays caused by your bank or payment provider after the refund has been initiated from our end.
Custom Plan Refunds
For institutions on custom or enterprise pricing plans, refund terms are governed by the specific agreement signed at the time of onboarding. Please refer to your contract or contact your dedicated account manager for details.
Contact Us
For any refund-related queries, reach out to us directly: